How to check if AT&T is down

• myAT&T app: AT&T alerts you to outages affecting your account and lets you check by address.
• AT&T's website: att.com has an outage check for wireless, internet and home phone.
• @ATTHelp on X: AT&T confirms large outages there.
• Downdetector: a sudden spike in reports from your area usually means an outage, even before AT&T confirms it.

Outage or your phone? Quick tests

1. Ask someone nearby on AT&T, or check a second AT&T phone. If theirs works, the problem is probably your phone or account.
2. Turn airplane mode on for 30 seconds, then off. This makes the phone reconnect to the nearest tower.
3. Restart the phone.
4. Check for a carrier settings update (iPhone: Settings > General > About) and a software update.
5. If you see SOS or SOS only, your phone can't reach AT&T's network but can still call 911 on another carrier's network.

Other carriers that go down with AT&T

Cricket Wireless runs on AT&T's network, and Boost Mobile runs mainly on AT&T since November 2025. An AT&T outage usually affects them too. See what network Boost Mobile uses and AT&T vs Cricket.

How to stay connected during an outage

• Turn on Wi-Fi calling. Calls and texts go over Wi-Fi at no extra cost, so they work at home or anywhere with Wi-Fi even when AT&T's towers are down.
• Use messaging apps such as WhatsApp or iMessage over Wi-Fi.
• Call 911 as normal. Phones in SOS mode can reach 911 through another carrier's network.

Can you get a credit?

Under the AT&T Guarantee, AT&T credits a full day of service for a wireless outage of 60 minutes or more caused by a single incident. AT&T says the credit is applied automatically; check your next bill.

Past AT&T outages

• February 22, 2024: a nationwide outage lasted about 12 hours. The FCC found it was caused by a network configuration error during an equipment update. AT&T gave affected customers a $5 credit.